Privacy Policy

Last updated: 24 February 2026

1. Introduction

Waterloo Bathroom Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company name: Waterloo Bathroom Ltd
Business type: Bathroom showroom, design & supply
Email: info@waterloobathroomswirral.com
Address: 467 New Chester Road, Wirral, CH422AG

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Identity data: Name
Contact data: Email address, phone number
Enquiry data: Information you submit via contact forms or email
Technical data: IP address, browser type, device, operating system
Usage data: Pages visited, time spent on site, interaction data
Marketing data: Preferences in receiving marketing communications

We only collect data that is necessary and relevant.

4. How We Collect Your Data

We collect personal data when you:

Fill in a contact or enquiry form
Email or phone us
Book an appointment or request a design consultation
Subscribe to marketing communications (if applicable)
Browse our website (via cookies and analytics tools)

5. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide quotations
Arrange appointments and design consultations
Deliver our products and services
Improve our website and user experience
Send marketing communications (only where consent is given)
Meet legal, accounting or regulatory obligations

6. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – where you have given clear permission
Contract – where data is needed to fulfil a service
Legal obligation – where required by law
Legitimate interests – to run and improve our business (without overriding your rights)

7. Marketing Communications

We may contact you with relevant updates or offers if:

You have opted in, or
You are an existing customer and the communication relates to similar services

You can opt out at any time by:

Clicking “unsubscribe” in emails, or
Contacting us directly

8. Cookies

Our website uses cookies to improve functionality and analyse usage.

For full details, please see our Cookie Policy.

9. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties where necessary, including:

Website and IT service providers
Analytics providers (e.g. Google Analytics)
Professional advisers (accountants, solicitors)
Delivery or service partners (where applicable)

All third parties are required to handle your data securely and lawfully.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure.

11. Data Retention

We only retain personal data for as long as necessary:

Enquiry data: typically up to 24 months
Customer records: as required for contractual and legal purposes
Marketing data: until consent is withdrawn

12. Your Data Protection Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the ICO

ICO website: https://ico.org.uk

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Waterloo Bathroom Ltd
📧Email: info@waterloobathroomswirral.com

Address: 467 New Chester Road, Wirral, CH422AG